LN
Lorraine N
1 reviews | Active since Jul 2025
25 Jul 2025, 16:15
I took an insurance with you never sent me any documents to show that I'm your client
I took an insurance with you never sent me any documents to show that I'm your client. You didn't make an inspection on my car but you deducted my money. That is why I hate telephonic offers.
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Replies (2)
OUTsurance's replyOfficial
19 Aug 2025, 14:49Good day Lorraine,
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply19 Aug 2025, 14:49
Official
Good day Lorraine,
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's replyOfficial
19 Aug 2025, 14:49Good day Lorraine,
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply19 Aug 2025, 14:49
Official
Good day Lorraine,
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Sershen reviewed your complaint and established that the advisor did not follow the correct procedure by failing to send you your policy documents. The service transgressions have been addressed internally.
He was unsuccessful in his attempts to contact you however has emailed you an apology along with your policy documents.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team