I submitted a claim related to fire. My house burned down last year in september. I lost everything. I contacted outsurance and spoke to Rachel Twala. She was very friendly and helpful. They send accessor to remove damaged goods and check which ones mus

I submitted a claim related to fire. My house burned down last year in september. I lost everything. I contacted outsurance and spoke to Rachel Twala. She was very friendly and helpful. They send accessor to remove damaged goods and check which ones must be replaced and the once that can still be used Will be send back to us. They send back 1 washing machine missing water pipes. 2 Tv stand was damaged. Deep frezeer not working. I saw the above damages and missing items after the house was rebuild and putting the furniture inside the house. When i urapped the TV stand is damaged due to water when fire brigater distinguishes the house. Fridge not working and water pipes missing . Immediately i called the accessor and he denis that the items are not in use. I must call my insurance all he did was to remove damaged items only. I called outsurance spoke to Rachel. She asked for the photos of those items and she promise to come back to me. That was in December. I di that and only friged was paid out. Followed up for TV stand pay out Rachel and Rosey they keep on saying they gave send my claim to claims department. They adked for the qoutation for stand i did send. I keep on following up and feedback was assessor will contact me for appointment for vusual assessment. Nothing happened. On the 6 feb 2023 follwed up Rachel advisec that NCS declined my claim REASON being TV stand was not in the room where the fire started. How pathetic tgey are!!!!! Now i asked them if that is their reason why did they replaced the couch, TV and bed sets, and kitchen electrical appliences which they were not in the room where the fire stated??????? Rosey jumped in and say that she will send my responce to their manager to advise!!!!!! I am so annoyed by outsurance...... i am waiting for manager response!!!!