I submitted a claim and was assisted by an advisor who guided me through the process

I submitted a claim and was assisted by an advisor who guided me through the process. My vehicle was booked for assessment, and repairs were approved at a recommended workshop. When the workshop assessor suggested a replacement part due to unseen damage, the request was initially rejected twice. After a brief reassessment, the replacement was finally approved. Although I first felt let down as a loyal, claim-free customer in a couple of years, I was later reassured that my vehicle would be repaired to the best possible outcome. Thank you to Outsurance and the advisors for their support.