MM
Mosike M
1 reviews | Active since Mar 2025
27 Mar 2025, 10:46
I spoke to one of th...
I spoke to one of the consultants over the phone and he gave me a quote which was higher than what I'm paying with my existing insurance then 30min later another consultant called me and gave me less quotation and i was thrilled and agreed to take the insurance when i go through the insurance information only to find that he quotated me for Toyota Etios and my car is Kia seltos.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Apr 2025, 12:13Good day Mosike,
We would like to firstly apologise for the poor experience you have had regarding this process.
We have looked into the matter and we acknowledge that our advisor did not adhere to following correct processes.
This does not align to our level of service and our company values.
The matter was handled by our client care team manager, who has corrected your vehicle details.
We would like to apologise once again for the inconvenience and frustration this has caused.
Regards,
The OUTsurance team
We would like to firstly apologise for the poor experience you have had regarding this process.
We have looked into the matter and we acknowledge that our advisor did not adhere to following correct processes.
This does not align to our level of service and our company values.
The matter was handled by our client care team manager, who has corrected your vehicle details.
We would like to apologise once again for the inconvenience and frustration this has caused.
Regards,
The OUTsurance team
OUTsurance's reply02 Apr 2025, 12:13
Official
Good day Mosike,
We would like to firstly apologise for the poor experience you have had regarding this process.
We have looked into the matter and we acknowledge that our advisor did not adhere to following correct processes.
This does not align to our level of service and our company values.
The matter was handled by our client care team manager, who has corrected your vehicle details.
We would like to apologise once again for the inconvenience and frustration this has caused.
Regards,
The OUTsurance team
We would like to firstly apologise for the poor experience you have had regarding this process.
We have looked into the matter and we acknowledge that our advisor did not adhere to following correct processes.
This does not align to our level of service and our company values.
The matter was handled by our client care team manager, who has corrected your vehicle details.
We would like to apologise once again for the inconvenience and frustration this has caused.
Regards,
The OUTsurance team