I sent a request for a quote, and I was contacted by a gentleman called Michael

I sent a request for a quote, and I was contacted by a gentleman called Michael. I requested him to call me back at 16h45, and he called back 16h45 on the dot. His service and customer engagement touchpoints are excellent. I even shared my friends' contact details with him without my friends' consent because of the high level of service I received. With this level of service, I knew my friend will be delighted to receive the call, and she is.