BR
Billy R
1 reviews | Active since Nov 2018
16 Jul 2025, 08:29
I recently changed my service provider to outsurance
I recently changed my service provider to outsurance. The sales person was great and had lengthy discussions regarding the options I was looking for. The quote was accepted and the policy drawn up and the debit order took the funds. Then I received a WhatsApp stating that I needed a tracker if. Ot I would not be covered. I called the call centre and the manager Jamie promised he would look into it and get back to me before he end of the day. But instead of a call I received a no reply email with a new and different policy with a premium that was double! I am definitely going back to my previous insurer unless this can be resolved to my satisfaction before the end of today
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OUTsurance's replyOfficial
21 Jul 2025, 14:57Good day Billy,
We pride ourselves in our service delivery, so your service experience was naturally concerning.
Our client services manager, Als, has been in contact with you to resolve your concerns. We will address the service transgression internally.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
We pride ourselves in our service delivery, so your service experience was naturally concerning.
Our client services manager, Als, has been in contact with you to resolve your concerns. We will address the service transgression internally.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
OUTsurance's reply21 Jul 2025, 14:57
Official
Good day Billy,
We pride ourselves in our service delivery, so your service experience was naturally concerning.
Our client services manager, Als, has been in contact with you to resolve your concerns. We will address the service transgression internally.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
We pride ourselves in our service delivery, so your service experience was naturally concerning.
Our client services manager, Als, has been in contact with you to resolve your concerns. We will address the service transgression internally.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team