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Christelle C
1 reviews | Active since Dec 2019
07 Apr 2026, 10:08
I received the wrong...
I received the wrong quote after 45min in the phone.
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Replies (1)
OUTsurance's replyOfficial
07 Apr 2026, 10:59Hello Christelle
It was very disappointing to see the cover you opted for, was not activated correctly. Added to this, the long time it took us to provide you with a quote, is most unfortunate.
Please accept our sincere apologies for your service experience!
You will be contacted by our sales manager and we will address poor quality of underwriting with our advisor. This is not the standard of service we take pride in.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
It was very disappointing to see the cover you opted for, was not activated correctly. Added to this, the long time it took us to provide you with a quote, is most unfortunate.
Please accept our sincere apologies for your service experience!
You will be contacted by our sales manager and we will address poor quality of underwriting with our advisor. This is not the standard of service we take pride in.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply07 Apr 2026, 10:59
Official
Hello Christelle
It was very disappointing to see the cover you opted for, was not activated correctly. Added to this, the long time it took us to provide you with a quote, is most unfortunate.
Please accept our sincere apologies for your service experience!
You will be contacted by our sales manager and we will address poor quality of underwriting with our advisor. This is not the standard of service we take pride in.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
It was very disappointing to see the cover you opted for, was not activated correctly. Added to this, the long time it took us to provide you with a quote, is most unfortunate.
Please accept our sincere apologies for your service experience!
You will be contacted by our sales manager and we will address poor quality of underwriting with our advisor. This is not the standard of service we take pride in.
Thank you for bringing the matter to our attention.
Regards
The OUTsurance Team
Best regards,