tB
tony B
1 reviews | Active since Sept 2021
04 Mar 2025, 20:45
I phoned outsursnce on Thursday for a quote
I phoned outsursnce on Thursday for a quote. I went thourghly through the contract with a manager. When I received the contract on Friday I was not happy with 1 point in the contract which I went over with the manager a few times. I called in on Friday and spoke to a consultant told him I was not happy and I wanted the recordings pulled. It has been 2 working days now plus I sent outsursnce a message on there website today and still I have not received any response to my query. Thank you Mrs A Buyskes
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OUTsurance's replyOfficial
20 Mar 2025, 14:39Good day Tony,
We would like to thank you for your feedback and apologise for the inconvenience caused.
We have reviewed the calls and can confirm that you were incorrectly informed regarding towing. We tried to offer you comprehensive insurance which would include the benefits you require, however you were not interested at this point.
The service transgressions have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We would like to thank you for your feedback and apologise for the inconvenience caused.
We have reviewed the calls and can confirm that you were incorrectly informed regarding towing. We tried to offer you comprehensive insurance which would include the benefits you require, however you were not interested at this point.
The service transgressions have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply20 Mar 2025, 14:39
Official
Good day Tony,
We would like to thank you for your feedback and apologise for the inconvenience caused.
We have reviewed the calls and can confirm that you were incorrectly informed regarding towing. We tried to offer you comprehensive insurance which would include the benefits you require, however you were not interested at this point.
The service transgressions have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We would like to thank you for your feedback and apologise for the inconvenience caused.
We have reviewed the calls and can confirm that you were incorrectly informed regarding towing. We tried to offer you comprehensive insurance which would include the benefits you require, however you were not interested at this point.
The service transgressions have been dealt with internally and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team