I phoned and got through to someone in the wrong department and I was immediately put through to the correct department and waited less than 30 seconds to speak to an agent who resolved by query within 2 minutes and thereafter received email confirmation

I phoned and got through to someone in the wrong department and I was immediately put through to the correct department and waited less than 30 seconds to speak to an agent who resolved by query within 2 minutes and thereafter received email confirmation immediately with all the necessary documents. Amazing customer service!