I pay for Outsurance's mistakes

<p>On 8 Jul 2016 I cancelled my insurance with Outsurance , Paris Watson. At the en of Jul they deducted +-R1100 again which should not have been done. I called and spoke to Lizaan and she said my money would be refunded in 7 working days. On 18/08 I spoke to Simpiwe as I wanted to know why my money has not been refunded and I was told it takes 30 days and I will get my refund on 3 Sep. This is unacceptable. My debit orders could not go off end of July because of their mistake, and then their mistake takes 30 days to fix. They were NOT allowed to take the money in the first place. This cancellation has now COST ME MONEY dut to THEIR mistake. I have been penalised by my bank and there are bank charges. Policy # OT ********** 3</p>