B
Bob
1 reviews | Active since Apr 2025
18 Aug 2026, 15:01
I opened a new polic...
I opened a new policy to insure my Mercedes last week and paid this month's premium, I'm still waiting for an email confirming the policy, also explain to your agent at the call center that my daughter would be driving to Botswana today, she said she would send an email confirming cross boarder, I'm still waiting all of the agents I talked to were very helpful and pleasant, the last one (today) noticed an error on the email address, although I was a client of yours a few years ago
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Replies (1)OUTsurance's replyOfficial
18 Aug 2026, 15:17Good day Bob,
Thank you for your valued feedback.
We can confirm that your email address has been updated. Your policy schedule and confirmation of cover has been emailed to you.
A client services manager will call you to ensure all is in order.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
We can confirm that your email address has been updated. Your policy schedule and confirmation of cover has been emailed to you.
A client services manager will call you to ensure all is in order.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply18 Aug 2026, 15:17
Official
Good day Bob,
Thank you for your valued feedback.
We can confirm that your email address has been updated. Your policy schedule and confirmation of cover has been emailed to you.
A client services manager will call you to ensure all is in order.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
We can confirm that your email address has been updated. Your policy schedule and confirmation of cover has been emailed to you.
A client services manager will call you to ensure all is in order.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
