I noticed that an item, previously on the policy document was missing

I noticed that an item, previously on the policy document was missing. Elrie assisted me in the most friendly & professional manner. Whilst we were still in conversation I received the updated documents in my email. She even successfully referred me to another colleague regarding a separate query. Thumbs up to Outsurance employing staff that makes us (The Client) feel Valued & Appreciated. Out-Insure for President! 🥳😀