I needed to add an item to my policy and sent a message via their website to that effect

I needed to add an item to my policy and sent a message via their website to that effect. Lungile Mtshali is the consultant that phoned me to assist. She was incredibly efficient, professional and full of good natured laughter. A real sunny disposition too. It was an absolute pleasure having her handle my request and I envy those that will experience her excellence soon. Thanks, Lungile!