L
Lomkhosi
1 reviews | Active since Jul 2025
02 Jul 2025, 16:52
I needed road side assitance on N4-4 22,2W
I needed road side assitance on N4-4 22,2W. For the first time I learnt that I don't qualify for that service as my cover is on Essential basis. I had to solicit an independent tow company to help and paid R2500 for a distance of 10 km to a lodge that I looked up on Google. Outsuranfe did not consider our safety as we were stuck in a remote and notoriously known stretch of that motorway. I was deeply disappointed with them, as a result, I have canceled my policy with them after a no claim of 6 yes.
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OUTsurance's replyOfficial
09 Jul 2025, 14:19Good day Lomkhosi,
Thank you for bringing your concerns to our attention.
After responding privately to you, we escalated the matter to Hawa, our client services manager. Hawa listened to the sales call and provided you with feedback. At sales stage we did advise you that roadside assistance is excluded with essential cover.
Hawa has assisted by upgrading your cover to comprehensive cover which includes roadside assistance, effective date is the 1st of August.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
After responding privately to you, we escalated the matter to Hawa, our client services manager. Hawa listened to the sales call and provided you with feedback. At sales stage we did advise you that roadside assistance is excluded with essential cover.
Hawa has assisted by upgrading your cover to comprehensive cover which includes roadside assistance, effective date is the 1st of August.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply09 Jul 2025, 14:19
Official
Good day Lomkhosi,
Thank you for bringing your concerns to our attention.
After responding privately to you, we escalated the matter to Hawa, our client services manager. Hawa listened to the sales call and provided you with feedback. At sales stage we did advise you that roadside assistance is excluded with essential cover.
Hawa has assisted by upgrading your cover to comprehensive cover which includes roadside assistance, effective date is the 1st of August.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
After responding privately to you, we escalated the matter to Hawa, our client services manager. Hawa listened to the sales call and provided you with feedback. At sales stage we did advise you that roadside assistance is excluded with essential cover.
Hawa has assisted by upgrading your cover to comprehensive cover which includes roadside assistance, effective date is the 1st of August.
We do apologise for the disappointment.
Regards,
The OUTsurance Team