BM
Bakang M

1 reviews | Active since Apr 2025

23 Apr 2025, 05:07

😡😡😡😡😡😡😡😡 I made it very clear that I want my insurance with Outsurance cancelled! It was not enough for them to give me such horrible service, they then want to use my very experience as a case study to improve their service quality and I must still pay t

😡😡😡😡😡😡😡😡 I made it very clear that I want my insurance with Outsurance cancelled! It was not enough for them to give me such horrible service, they then want to use my very experience as a case study to improve their service quality and I must still pay them for that?? After I made it clear several times on the call and via email that I want nothing more to do with them. Yet they still proceed to debit my account. I'm livid! I want my money! Will not reward your horrific service quality with my premium especially after I explicitly said that I want my insurance to be cancelled!!! THIS IS THE FINAL STRAW. GIVE ME BACK MY MONEY.

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Replies (1)
OUTsurance
OUTsurance's reply02 May 2025, 15:20
Official
Hello Bakang

It is so disappointing to see the claim finalisation was delayed, which gave rise to your request to cancel your policy with us.

Our client care manager contacted you and assured you our claims manager will discuss the progress on the claim. We are pleased to see you have been assisted and are happy that you remain on board.

Regards
The OUTsurance Team