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IF
Inshaaf F

1 reviews | Active since Jan 2013

30 Nov 2021, 11:37

I lost hope in outsurance

<div>I had such a bad experience with one on the contractors they used. but thanks to Tshego Kgoele and Vinolia Eduwo for their assistance and care they turned everything around and made my day so much better yesterday.

Tshego kept calling me and updating me on the progress of my refund and doing everything in her best to get me my refund. Vinolia did her best as well by calling around and making sure that I get refunded as soon as possible.

I lost hope in outsurance but thanks to these two fantastic ladies who restored it. with employees like these working for outsurnace you cant go wrong. they are truly invaluable assets to OUTSURANCE.

thanks Ladies</div>

0
Replies (3)
OUTsurance
OUTsurance's reply30 Nov 2021, 12:18
Official
Good day Inshaaf,

We are so sorry for the bad experience you had with our service provider. We will address the service transgressions accordingly.

We are pleased to see that both Tshego and Vinolia ensured the matter was resolved and restored your faith in OUTsurance.

Thank you for giving us another chance. We appreciate your continued support.

Regards,
OUTsurance
IF
Inshaaf F's update30 Nov 2021, 15:26
Reviewer Update
I meant to give them a 5 star but only one star went through. can you please tell them that i am give them a 15 star:)
OUTsurance
OUTsurance's reply30 Nov 2021, 16:30
Official
Thank you for your further feedback.

We will advise HP.

Regards,
OUTsurance