I installed the OUTsurance app and activated SmartDrive

I installed the OUTsurance app and activated SmartDrive. I granted the app full location permissions and disabled battery optimisation on Android, as instructed. Despite this, although the app shows a notification stating it is ready to monitor trips, it has not recorded any driving activity at all. I completed a 220 km drive yesterday and ensured the app was open and showing as ready to monitor, yet it captured nothing and my SmartDrive progress has remained at 0% throughout. This is particularly frustrating as SmartDrive requires completing 200 km and at least 5 trips to qualify for the 10% discount, which I am actively trying to achieve. However, due to the app not recording any trips, I am unable to make any progress despite complying with all requirements. For reference, this is running on a Samsung S21 FE.