I hope this isn't a trend.

So yesterday I phoned Outsurance with a very simple request - a change of business address. For previous enquiries, an operator would answer, deal with the matter in a few minutes, and life would go on as normal. Not any more. I was told to leave my number, and someone would call me back. Seriously? Anyway, that call was at 15h27 yesterday and surprise, surprise, I'm still waiting. It is really sad to see companies become so big and self important, that they forget who pays to keep them in that position. I was one of the original Outsurance customers, my policies go back decades, so I have a good basis for comparing the old vs new Outsurance "service" Extremely disappointing.