MJ
Madoda J
1 reviews | Active since Apr 2015
24 Mar 2026, 20:35
I hope i will have my car before Easter to travel home as planned
I hope i will have my car before Easter to travel home as planned. As 3 days were waisted by out surance by not communicating to my about my claim. System closed the claim and no one contacted me to confirm if i decided to closed. Yet the car as at their site.
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Replies (1)
OUTsurance's replyOfficial
26 Mar 2026, 12:53Good day Madoda,
Thank you for bringing this to our attention although very concerning.
Our claims manager, Lynnette, has been in contact with you to discuss the matter in detail. It was identified that there was a system error.
The claim has since been re-opened and authorised,
We do apologise for the inconvenience caused.
Regards
Thank you for bringing this to our attention although very concerning.
Our claims manager, Lynnette, has been in contact with you to discuss the matter in detail. It was identified that there was a system error.
The claim has since been re-opened and authorised,
We do apologise for the inconvenience caused.
Regards
The OUTsurance Team
OUTsurance's reply26 Mar 2026, 12:53
Official
Good day Madoda,
Thank you for bringing this to our attention although very concerning.
Our claims manager, Lynnette, has been in contact with you to discuss the matter in detail. It was identified that there was a system error.
The claim has since been re-opened and authorised,
We do apologise for the inconvenience caused.
Regards
Thank you for bringing this to our attention although very concerning.
Our claims manager, Lynnette, has been in contact with you to discuss the matter in detail. It was identified that there was a system error.
The claim has since been re-opened and authorised,
We do apologise for the inconvenience caused.
Regards
The OUTsurance Team