T
Thapelo
1 reviews | Active since Jun 2026
08 Jun 2026, 20:37
I have since submitt...
I have since submitted a claim, made a follow up and till to date i have not been assisted
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Replies (1)
OUTsurance's replyOfficial
30 Jun 2026, 14:25Good day Thapelo,
Further to our initial private response, our Claims Manager, Ongezwa, has been in contact to acknowledge and address your complaint.
We regret that the appointed assessor did not follow up with you after receiving your message. This falls short of our service standards, and we sincerely apologise for the oversight.
The service shortcomings have been addressed internally, and you have since been provided with feedback regarding the outcome of your claim.
We again apologise for the lack of communication and the inconvenience caused, and we appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
Further to our initial private response, our Claims Manager, Ongezwa, has been in contact to acknowledge and address your complaint.
We regret that the appointed assessor did not follow up with you after receiving your message. This falls short of our service standards, and we sincerely apologise for the oversight.
The service shortcomings have been addressed internally, and you have since been provided with feedback regarding the outcome of your claim.
We again apologise for the lack of communication and the inconvenience caused, and we appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
OUTsurance's reply30 Jun 2026, 14:25
Official
Good day Thapelo,
Further to our initial private response, our Claims Manager, Ongezwa, has been in contact to acknowledge and address your complaint.
We regret that the appointed assessor did not follow up with you after receiving your message. This falls short of our service standards, and we sincerely apologise for the oversight.
The service shortcomings have been addressed internally, and you have since been provided with feedback regarding the outcome of your claim.
We again apologise for the lack of communication and the inconvenience caused, and we appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
Further to our initial private response, our Claims Manager, Ongezwa, has been in contact to acknowledge and address your complaint.
We regret that the appointed assessor did not follow up with you after receiving your message. This falls short of our service standards, and we sincerely apologise for the oversight.
The service shortcomings have been addressed internally, and you have since been provided with feedback regarding the outcome of your claim.
We again apologise for the lack of communication and the inconvenience caused, and we appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team