I have had it!

If I could have given zero stars I would have! I think I more or less had it with Outsurance! I put in a claim for ****** jewellery a few weeks ago. Then the claims assistant said I would have to go to a specific jewellery store that I have never heard of. Then I told her I did not want the jewellery replaced because most of it had sentimental value, I can't wear it with crime as it is and it was only going to get ****** again. Then she said I could get a TV or something instead and I decided to withdraw the claim at which stage she said I could reopen the claim within 6 months. So this morning I contacted Outsurance and reopened the claim, telling them I wanted APPLIANCES. I was given the name of a company called P & G and was told they would contact me. I called again to make sure I would be able to get appliances from them and not only electronics. A few minutes ago I received an sms telling me OBSIDIAN JEWELLERY STUDIO will be in contact with me??!! (This after a huge fight because of a whole incorrect mix-up between the Outsurance consultant and my previous insurance that my policy had been cancelled due to non-payment of premiums??!!) I called Outsurance again and apparently the system generated this incorrect sms?! How??!!