MS
Mohamed S
1 reviews | Active since Dec 2020
03 Apr 2024, 08:42
I have been trying to get information from them on my car warranty cover
I have been trying to get information from them on my car warranty cover. After calling and email, it’s been a week without response. They happy to take the premium, but now zero response.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
03 Apr 2024, 08:51Hello Mohamed
The poor service you describe is unacceptable. We are sorry about the disappointment and thank you for your feedback.
Please expect a call from our claims manager who will assist you.
Regards
The OUTsurance Team
The poor service you describe is unacceptable. We are sorry about the disappointment and thank you for your feedback.
Please expect a call from our claims manager who will assist you.
Regards
The OUTsurance Team
OUTsurance's reply03 Apr 2024, 08:51
Official
Hello Mohamed
The poor service you describe is unacceptable. We are sorry about the disappointment and thank you for your feedback.
Please expect a call from our claims manager who will assist you.
Regards
The OUTsurance Team
The poor service you describe is unacceptable. We are sorry about the disappointment and thank you for your feedback.
Please expect a call from our claims manager who will assist you.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
08 Apr 2024, 14:17Hello Mohamed
We received feedback from our claims manager, confirming he was in contact with you after we received your response.
Jason discussed the reason for the delay. He also received the required documents emailed directly to him, which we thank you for,
The claim has since been finalised and Jason reminded you of making use of a RMI approved workshop for future services of your vehicle.
Regards
The OUTsurance Team
We received feedback from our claims manager, confirming he was in contact with you after we received your response.
Jason discussed the reason for the delay. He also received the required documents emailed directly to him, which we thank you for,
The claim has since been finalised and Jason reminded you of making use of a RMI approved workshop for future services of your vehicle.
Regards
The OUTsurance Team
OUTsurance's reply08 Apr 2024, 14:17
Official
Hello Mohamed
We received feedback from our claims manager, confirming he was in contact with you after we received your response.
Jason discussed the reason for the delay. He also received the required documents emailed directly to him, which we thank you for,
The claim has since been finalised and Jason reminded you of making use of a RMI approved workshop for future services of your vehicle.
Regards
The OUTsurance Team
We received feedback from our claims manager, confirming he was in contact with you after we received your response.
Jason discussed the reason for the delay. He also received the required documents emailed directly to him, which we thank you for,
The claim has since been finalised and Jason reminded you of making use of a RMI approved workshop for future services of your vehicle.
Regards
The OUTsurance Team