AH
Andrew H
1 reviews | Active since Jan 2017
04 Aug 2025, 14:32
I have been driving around with hail damaged dents since last year, all because the insurance decided they are going to give me an inaccurate quote on my cars dents being fixed, based on pictures that does not clearly show the severity of the damage
I have been driving around with hail damaged dents since last year, all because the insurance decided they are going to give me an inaccurate quote on my cars dents being fixed, based on pictures that does not clearly show the severity of the damage. I'm ****ed that I was told that I need to pay for it myself supposedly because the apparent access is more than it would have apparently cost to fix it.
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OUTsurance's replyOfficial
11 Aug 2025, 13:37Hello Andrew
Further to our initial response to your review, we received feedback confirming you were contacted by our assessing manager.
Our advice to you, when the claim was captured was correct. We did request you send us a quote if the quoted amount is more than the excess. Your convers were discussed. Upon receipt of an alternative quote indicating an amount higher than the excess amount, we will validate and contact you with further feedback.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback confirming you were contacted by our assessing manager.
Our advice to you, when the claim was captured was correct. We did request you send us a quote if the quoted amount is more than the excess. Your convers were discussed. Upon receipt of an alternative quote indicating an amount higher than the excess amount, we will validate and contact you with further feedback.
Regards
The OUTsurance Team
OUTsurance's reply11 Aug 2025, 13:37
Official
Hello Andrew
Further to our initial response to your review, we received feedback confirming you were contacted by our assessing manager.
Our advice to you, when the claim was captured was correct. We did request you send us a quote if the quoted amount is more than the excess. Your convers were discussed. Upon receipt of an alternative quote indicating an amount higher than the excess amount, we will validate and contact you with further feedback.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback confirming you were contacted by our assessing manager.
Our advice to you, when the claim was captured was correct. We did request you send us a quote if the quoted amount is more than the excess. Your convers were discussed. Upon receipt of an alternative quote indicating an amount higher than the excess amount, we will validate and contact you with further feedback.
Regards
The OUTsurance Team