HN
Hennie N
1 reviews | Active since Nov 2023
20 Jun 2025, 14:56
I have been a outsurance customer for 18 years, couldnt even lower my premiums without changing my excess, not happy
I don't know, today i thought i got good service from outsurance as i have been with outsurance for 18 years, I called to adjust my premium, i was happy that outsurance could reduce my premium, but to my surprise, when i received my documents, all they did was to make my excess even more than it was before......not happy at all. you leave me no alternative choice, but to seek for other insurance quotes.
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Replies (2)HN
Hennie N's updateReviewer Update
20 Jun 2025, 15:36i am sure you are disappointed, does one have to publicly complain before something is done about a problem, i just do not feel valued by outsurance any more, does my 18 years support make any difference or am i just a number and a pay check, step up or stem out
HN
Hennie N's update20 Jun 2025, 15:36
Reviewer Update
i am sure you are disappointed, does one have to publicly complain before something is done about a problem, i just do not feel valued by outsurance any more, does my 18 years support make any difference or am i just a number and a pay check, step up or stem out
OUTsurance's replyOfficial
26 Jun 2025, 10:36Good day Hennie,
Thanks for your further feedback.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Ronika, has assisted you with a reduced excess.
Regards,
The OUTsurance Team
Thanks for your further feedback.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Ronika, has assisted you with a reduced excess.
Regards,
The OUTsurance Team
OUTsurance's reply26 Jun 2025, 10:36
Official
Good day Hennie,
Thanks for your further feedback.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Ronika, has assisted you with a reduced excess.
Regards,
The OUTsurance Team
Thanks for your further feedback.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Ronika, has assisted you with a reduced excess.
Regards,
The OUTsurance Team