M
Mathias
1 reviews | Active since Feb 2026
23 Feb 2026, 11:03
I had to wait for al...
I had to wait for almost 6 and a half hours before I could get assistance.
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Replies (1)
OUTsurance's replyOfficial
25 Feb 2026, 08:09Hello Mathias
Thank you for your review.
It is naturally most concerning to see you were not assisted promptly!
We escalated the matter to our rescue claims management team. We will look into what caused the unfortunate delay and contact you with proper feedback.
Regards
The OUTsurance Team
Thank you for your review.
It is naturally most concerning to see you were not assisted promptly!
We escalated the matter to our rescue claims management team. We will look into what caused the unfortunate delay and contact you with proper feedback.
Regards
The OUTsurance Team
OUTsurance's reply25 Feb 2026, 08:09
Official
Hello Mathias
Thank you for your review.
It is naturally most concerning to see you were not assisted promptly!
We escalated the matter to our rescue claims management team. We will look into what caused the unfortunate delay and contact you with proper feedback.
Regards
The OUTsurance Team
Thank you for your review.
It is naturally most concerning to see you were not assisted promptly!
We escalated the matter to our rescue claims management team. We will look into what caused the unfortunate delay and contact you with proper feedback.
Regards
The OUTsurance Team