I had to phone to change my banking details

I had to phone to change my banking details. I’m a teacher and managed to find a quick 10 minute between lessons to call. I was already anxious, worried that I’d be #150 in the line, or that I’d be put on hold, or that I’d go through 5 call centre agents until I finally got the right department 🫣 But NO!!! I was instantly put through to Melanie Singaram, who was friendly, funny and fast from the get go. I was done & dusted in 4 minutes. I almost didn’t want to put the phone down 😀