AA
Ashmica A
1 reviews | Active since Oct 2025
23 Oct 2025, 19:51
I had to make several calls before getting through to the business department
I had to make several calls before getting through to the business department. The consultant was initially too rushed therefore was difficult to process information. He was supposed to review certain policies and revert back to me and has not in more than 2 weeks. Overall my first query was addressed, still awaiting feedback on second query. Thanks
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OUTsurance's replyOfficial
10 Nov 2025, 13:09Good day Ashmica,
Further to our initial response, we can confirm that our client care manager Nadia contacted you after listening to the sales call.
She confirmed that the call was rushed and all your requests were not attended to. We are truly sorry for this, and the relevant team manager and advisor transgressions have been addressed internally.
Nadia has also informed us that all your concerns have been addressed and resolved.
Regards,
The OUTsurance Team
Further to our initial response, we can confirm that our client care manager Nadia contacted you after listening to the sales call.
She confirmed that the call was rushed and all your requests were not attended to. We are truly sorry for this, and the relevant team manager and advisor transgressions have been addressed internally.
Nadia has also informed us that all your concerns have been addressed and resolved.
Regards,
The OUTsurance Team
OUTsurance's reply10 Nov 2025, 13:09
Official
Good day Ashmica,
Further to our initial response, we can confirm that our client care manager Nadia contacted you after listening to the sales call.
She confirmed that the call was rushed and all your requests were not attended to. We are truly sorry for this, and the relevant team manager and advisor transgressions have been addressed internally.
Nadia has also informed us that all your concerns have been addressed and resolved.
Regards,
The OUTsurance Team
Further to our initial response, we can confirm that our client care manager Nadia contacted you after listening to the sales call.
She confirmed that the call was rushed and all your requests were not attended to. We are truly sorry for this, and the relevant team manager and advisor transgressions have been addressed internally.
Nadia has also informed us that all your concerns have been addressed and resolved.
Regards,
The OUTsurance Team