JW
Jacqui W
1 reviews | Active since Dec 2014
08 Apr 2026, 15:37
I had the absolute pleasure of dealing with Melissa Lamb in claiming for the vet bill for my two Bernedoodles who decided death by chocolate was the way to go and orchestrated a grand heist while we were out eating at a restaurant
I had the absolute pleasure of dealing with Melissa Lamb in claiming for the vet bill for my two Bernedoodles who decided death by chocolate was the way to go and orchestrated a grand heist while we were out eating at a restaurant. She was thorough, efficient and had so much empathy that a really unpleasant situation felt a lot easier. Thank you Melissa and Outsurance for the outstanding service!
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Replies (1)OUTsurance's replyOfficial
08 Apr 2026, 15:39Good day Jacqui,
Kudos to Melissa for ensuring you were assisted promptly and for giving you peace of mind throughout.
We are thrilled to hear that your claims process was handled so efficiently. We are thrilled to hear that your claims process was handled so efficiently.
Regards,
Kudos to Melissa for ensuring you were assisted promptly and for giving you peace of mind throughout.
We are thrilled to hear that your claims process was handled so efficiently. We are thrilled to hear that your claims process was handled so efficiently.
Regards,
The OUTsurance Team.
OUTsurance's reply08 Apr 2026, 15:39
Official
Good day Jacqui,
Kudos to Melissa for ensuring you were assisted promptly and for giving you peace of mind throughout.
We are thrilled to hear that your claims process was handled so efficiently. We are thrilled to hear that your claims process was handled so efficiently.
Regards,
Kudos to Melissa for ensuring you were assisted promptly and for giving you peace of mind throughout.
We are thrilled to hear that your claims process was handled so efficiently. We are thrilled to hear that your claims process was handled so efficiently.
Regards,
The OUTsurance Team.
