I had the absolute pleasure of being assisted by Lethabo Ngwako, and I cannot express enough how grateful I am for her outstanding service

I had the absolute pleasure of being assisted by Lethabo Ngwako, and I cannot express enough how grateful I am for her outstanding service. From the very first moment, she was professional, compassionate and genuinely considerate of my situation. What stood out most was how she combined efficiency with empathy—something rare to find. She listened with care, understood my concerns and went the extra mile to ensure I felt supported and valued. Her warm tone and clear explanations turned what could have been a stressful process into a positive and reassuring experience. In a world where service often feels rushed or impersonal, Lethabo reminded me what true client care looks like. She represented OUTsurance in the best possible way, living up to the promise of putting clients first. OUTsurance is fortunate to have her on their team and I truly hope she gets the recognition she deserves.