I had an amazing experience when I called to speak to an agent regarding my annual increase

I had an amazing experience when I called to speak to an agent regarding my annual increase. With just a few easy questions, the agent, Koketso Matsimela, was able to reassess all my risk criteria and my premium actually _*decreased*_ by over R100 per month. He was very polite and friendly, while remaining professional. What a great example of Client SERVICE!