R
Rory
1 reviews | Active since Jan 2026
06 Jan 2026, 12:07
I had a really good ...
I had a really good chat with the lady I spoke to when we were going through the car insurance options, but then I explained i was on holiday and didnt want to make a decision on the spot, the lady then proceeded to put the phone down mid conversation because I didnt agree to go with OUTsurance on the spot, so it was really good up until that point, but because of that experience I'm not interested in using OUTsurance as my insurer now or going forward
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Replies (1)OUTsurance's replyOfficial
12 Jan 2026, 11:27Good day Rory,
Further to our private response to you, we escalated your concerns to our sales manager, Ash.
We pride ourselves in our service delivery so dropping the call is unacceptable. We have addressed the lapse in service accordingly.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
Further to our private response to you, we escalated your concerns to our sales manager, Ash.
We pride ourselves in our service delivery so dropping the call is unacceptable. We have addressed the lapse in service accordingly.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply12 Jan 2026, 11:27
Official
Good day Rory,
Further to our private response to you, we escalated your concerns to our sales manager, Ash.
We pride ourselves in our service delivery so dropping the call is unacceptable. We have addressed the lapse in service accordingly.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
Further to our private response to you, we escalated your concerns to our sales manager, Ash.
We pride ourselves in our service delivery so dropping the call is unacceptable. We have addressed the lapse in service accordingly.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
