I got great service from the lady who assisted me

I got great service from the lady who assisted me. A few hiccups here and there but she bounced back. She could improve on her time keeping and also as a referred client, I would have appreciated her asking me when I’ll be available as opposed to just going through scripting and then starting with her line of questioning. As some who was once an OUTie that was not good, especially because I know it doesn’t reflect the company’s values