I found Ria in Retention dept extremely helpful, efficient, proficient , professional and kind

I found Ria in Retention dept extremely helpful, efficient, proficient , professional and kind. She returned my call in order to take sufficient time to check my profile. Ria was helpful in explaining and clarifying complex issues regarding my policy which I was able to grasp quite easily. In this manner it facilitated our communication as well as my understanding ito what transpired in my policy - which is about 18yrs old!. A very big thankyou once again