JG
Johannes G

1 reviews | Active since Jul 2025

15 Jul 2025, 18:48

I find it very frustrating and stressful how insistent the sales reps are

I find it very frustrating and stressful how insistent the sales reps are. I prefer having time to make a choice, especially when taking out a big contract like car insurance. So having the sales rep pressure you to complete the process is very stressful. In addition to this, since so much of what the rep has to say is scripted, the whole interaction becomes very rigid. It feels like I need to ne reading my answers from multiple choice list rather than just having a conversation with the person. The sales rep was good at his job, but the whole experience was stressful and robotic because of the structure the rep is forced to follow

0
Replies (1)
OUTsurance
OUTsurance's reply22 Jul 2025, 13:37
Official
Good day Johannes,

Thank you for your valued feedback.

Our sales manager, Paula, has been unsuccessful in her attempts to reach you. She has also sent you a SMS and an email. Please respond to Paula's email and she will call you to address your concerns.

We are sorry to see that you felt our quote process was robotic and tedious. Certainly not our intention at all.

Regards,
The OUTsurance Team