1 reviews | Active since Jun 2020
I feel ****med!
I am very disappointed with Outsurance referral program as I reffered a client via the app and never got my R1000 discount as promised! I have now made contact with them more than two times and still haven't received a response on the outcome! They asked for proof that I reffered the person, but surely if it is done via the app they should have means of seeing it. I also advised them to listen to the recording of the client that signed up as the agent advised that I will receive my discount as the person I reffered asked the question! I don't understand why they have a program that they promise a discount, but never give it to the person that reffered the client. This is ever since December 2023 that I still haven't received my discount. I am so disappointed, thinking of moving away from them.
Further to our private reply, our client care manage Annelise, contacted you to discuss your complaint.
Our digital team confirmed that the referral was not loaded on the app but rather through a private enquiry. The call from the new policy holder was also reviewed and there was no mention of the referral.
We will always honor our referral payment, if its due, and are sorry for the disappointment.
Regards,
The OUTsurance Team
Further to our private reply, our client care manage Annelise, contacted you to discuss your complaint.
Our digital team confirmed that the referral was not loaded on the app but rather through a private enquiry. The call from the new policy holder was also reviewed and there was no mention of the referral.
We will always honor our referral payment, if its due, and are sorry for the disappointment.
Regards,
The OUTsurance Team