I DO NOT RECOMMEND OUTSURANCE

A client of “unfortunately” outsurance bumped into me going on 3 weeks now.

Here is where this just gets disappointing:

I called OUTsurance (Tuesday – 22nd January 2019 ) and spoke to Justine Greyling ( legal adviser ) who is assisting me with my transaction. Justine, requested for documents which I sent to her the same day. The documents that was requested including the quote from the ( Panel Beater) for the stipulated amount of R18500.00 was sent to OUTsurance. On receiving the documents, they advise that the process will take up to 6 weeks to conclude. I have no issues with the time frame , however I do think its ridiculous in my own opinion.

I called back Monday-28th and Tuesday-29th and was told that Justice Greyling was off ill . The disappointment and concern was , no other consultant managed my request in Justine’s absence. I then spoke to Derias, who was extremely unprofessional and direct and, in a nutshell, advised that they have 6weeks to conclude. That is NOT Customer Service !

OUTsurance , advised that they will NOT install brand new parts on my vehicle. As this WOULD PUT ME IN A BETTER POSITION THAN I CURRENTLY AM IN.

To my disbelief and jolt , OUTsurance said that second hand parts would be fitted on my vehicle.

***On a side note, I would like to know from ****surance I meant outsurance , how on earth are you putting me in a better position??? You are taking of ALL ORIGINAL PARTS THAT YOUR CLIENT DAMAGED…***

I was later informed about a week ago, that OUTsurance will be paying for the damages, however they will only cover R9800.

The confusing part was, it came from the exact same panel beaters. I immediately drove to the panel beaters and enquired why such a big difference, to which they pointed out that the quotes are different.

There were some items the insurance company did not include, for example, the damaged bottom half of my bumper, the tailgate badges and lastly, they were going to install alternative parts, meaning generic parts to which 99.9% of the time those generic parts never lineup. This was also confirmed by the panel beaters, infact he had a bakkie outside with generic parts fitted, guess what, all the lines were out.*** SO AGAIN I ASK, HOW ARE YOU PUTTING ME IN A BETTER POSITION???

The fact of the matter is, you are bringing the value of my vehicle down. If you trade your vehicle in, and they see it has been bumped, but you tell them not to worry as ALL ORIGINAL PARTS were fitted, do you think they will give you more??? NO, THEY WONT. So don’t talk bull to me and tell me you putting me in a better position!!!!

I refused to accept the payout. I was asked to supply a letter from the same panel beaters, “their” approved panel beaters, why the amount needs to be increased. To which was sent the Friday morning. Called Justine, confirmed receipt and advised that she will have an answer for me by close of business that Friday.

Until now , I heard nothing from Justine, when I called in, I was told that she had left for the day. I called Justine on Monday ( 04thFeb 2019 ) , who then advised that she will follow up and get back to me by 12o clock the same day, yeah, we’ll that didn’t happen either.

I then spoke to her manager Pierette Groenewald, who advised me that she is aware of the case and requested that I give her till the end of the next business day (Tuesday 05th Feb 2019 ) for some feedback . 19minutes later, I received an email from Justine advising that I need to follow up with her on Friday the 8th Feb as they have 6 weeks to conclude my claim.

OUTSURANCE , I am extremely disappointed, irritated , frustrated and annoyed with the way you have handled my claim. The attitude and staff assistance is appalling and ********** in sorting out a 3rd party claim and dealing with customers.

I will never consider moving any of my business to you and I will also advise others not to!