I didnt even cancel even though I was treated bad. And now am a "serial claimer"

After emergency call Out was provided... By initiating a complaint on here. Outsurance added a plumbing company to their roster from phalaborwa where I am,and they came and did a free emergency call out. Not long after my policy premium went up and they harassed me after I stated such. That I wasn't happy it went up each time.... calling while I'm working. But I didn't answer and emailed the agent and said I don't want to hear what they have to explain cause they already raised my policy amount each time and sent the reason I emails.... I claimed though I paid excess. So now they've sent me an email and sms stating a cancelled facility. Wow... In my 1st home insurance policy