I contacted Outsurance last week about my insurance premium increase, to be honest I was dreading the call, one of the main reasons was that I didnt want to be on a call for 30+ minutes

I contacted Outsurance last week about my insurance premium increase, to be honest I was dreading the call, one of the main reasons was that I didnt want to be on a call for 30+ minutes. I was put through to someone senior who I was told would be able to assist me, I spoke to Sydney, and I explained that I would like to decease my cover as I would not be able to afford the increase at this time, Not only did Sydney assist me by keeping my cover the exact same with no changes and increases but he also managed to decrease my premium. The decrease was not a lot but at this time every little helps, sometimes we explain and we think people don't understand or can't sympathize but Sydney was not that person, he was able to go above and beyond after hearing me out and he did what he could. At the end of the call I felt relieved and much lighter as I was not looking forward to making the call. Thanks Sydney at Outsurance, I was a real pleasure dealing with someone who cares.