LA
Luyanda A
1 reviews | Active since Apr 2026
01 Jun 2026, 15:46
I cancelled my policy in April but you still deducted today
I cancelled my policy in April but you still deducted today.I want to dispute
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OUTsurance's replyOfficial
22 Jun 2026, 13:41Good day Luyanda,
Further to our initial response, we can confirm that a review of the client care call recordings reflects that cover was accepted and the policy start date was amended accordingly.
Further to our initial response, we can confirm that a review of the client care call recordings reflects that cover was accepted and the policy start date was amended accordingly.
Notwithstanding the above, we have engaged with you directly and, in an effort to resolve your concerns, have processed a refund as a gesture of goodwill.
Kind regards,
The OUTsurance Team
OUTsurance's reply22 Jun 2026, 13:41
Official
Good day Luyanda,
Further to our initial response, we can confirm that a review of the client care call recordings reflects that cover was accepted and the policy start date was amended accordingly.
Further to our initial response, we can confirm that a review of the client care call recordings reflects that cover was accepted and the policy start date was amended accordingly.
Notwithstanding the above, we have engaged with you directly and, in an effort to resolve your concerns, have processed a refund as a gesture of goodwill.
Kind regards,
The OUTsurance Team