N
Norman
1 reviews | Active since Aug 2026
24 Aug 2026, 11:12
I cancelled my insurance
I cancelled my insurance. But the person who is supposed to finalise the application delayed it on purpose until the debit order kicked in and now I have to be sent from puller to post to reverse that!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
26 Aug 2026, 15:17Good day Norman,
We appreciate you highlighting this matter. You should never have had to deal with this.
Our client services manager, Keo, contacted you to apologise for your experience and he resolved the matter.
Your policy has since been cancelled, and the refund has been processed.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
We appreciate you highlighting this matter. You should never have had to deal with this.
Our client services manager, Keo, contacted you to apologise for your experience and he resolved the matter.
Your policy has since been cancelled, and the refund has been processed.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply26 Aug 2026, 15:17
Official
Good day Norman,
We appreciate you highlighting this matter. You should never have had to deal with this.
Our client services manager, Keo, contacted you to apologise for your experience and he resolved the matter.
Your policy has since been cancelled, and the refund has been processed.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team
We appreciate you highlighting this matter. You should never have had to deal with this.
Our client services manager, Keo, contacted you to apologise for your experience and he resolved the matter.
Your policy has since been cancelled, and the refund has been processed.
Thank you for accepting our apologies.
Regards,
The OUTsurance Team