I called Outsurance reporting my washing machine is not working and the following day they sent the assessor to come check what might have caused the problem and assessor came very early in the morning of the following day and provided Outsurance with fee

I called Outsurance reporting my washing machine is not working and the following day they sent the assessor to come check what might have caused the problem and assessor came very early in the morning of the following day and provided Outsurance with feedback & myself. Outsurance contacted me and explained all the issues and processes, on Friday the lady by the name of Johanna called me and informed me that she will provide feedback she’s still waiting the outcome from the Manager, and Monday she contacted me to inform me that my claim has been approved with less excess and they will replace my machine with the new one. Am very happy with the service I received from OUTsurance, I paid the excess and now waiting for my new machine to be delivered at my door step, machine is more advanced with new features. keep up the good work and the lady who was assigned to assist me she’s so professional, I didn’t have money to buy a new machine but here I am getting a new advanced washing machine