I CALLED ON OUTSURENCE WHEN THINGS WENT WRONG AND GOT NOTHING OUT FROM OUTSURENCE

<p>I am a new home owner and Outsurence came highly recomened as I needed a Building insurence when taking out a bond . I put out a claim in March towards a collasped ceiling due to poor workmanship by RBA, I was informed of two options 1) To have outsurence prescribe a contractor to do the repairs or 2) Be given a payout and subsequently find my own repairsmen to do the job for me.</p> <p> </p> <p>The prescribed contractor failded to contact me until I opted to do the repairs myself as the ceiling was caving in further posing a risk on my children and myself. I informed the consultant of my descion to do the repairs myself as their contractor hasn't contacted me as per her promise.</p> <p>I enquired about getting the payout and the consultant requested I send her the quotation so that she can forward it to the assesor. Her response was that the quote wasnt clear ,so I RESENT it and explained in words that for the same job as was initially quoted for by the assesor , my repairsmen has charged me X amount.</p> <p>Till today I haven't recived a payout but my premiums have gone up. I extremly disapointed at the diservice I have recived from Outsurence I didn't expect this from them.</p> <p> </p>