A
Arthur
1 reviews | Active since Mar 2026
23 Mar 2026, 11:05
I called in after getting a nee car
I called in after getting a nee car. I wanted car insurance JUST A QUOTE I spoke to “Ayanda” Now after he gave me the price I said it was expensive. I NEVER SAID THAT I AGREE TO TAKE THE POLICY OUT! I then got a debit order request on my banking app. I DID BOT ACCEPT OR DECLINE. After a day it EXPIRED!! THEN I SAW IT SAID “APPROVED” I DID NOT APPROVE ANYTHING AND DID NOT APPROVE THE QUOTE!! NOW I CANCELLED THE POLICY AND I WILL BE CHARGED PRO-RATA FOR A POLICY I DID NOT ACCEPT!!! THE LADY I SPOKE TO, TO CANCEL THE POLICY THEN SAID I WOULD VE REFUNDED BUT ~R200 WILL BE KEPT FOR ADMIN FEES. HOW IS THIS LEGAL?!
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OUTsurance's replyOfficial
24 Mar 2026, 08:09Hello Arthur
Further to our private reply to your review, we received feedback from our client care manager, confirming you were contacted.
Issuing a policy without the client's consent, is viewed as a serious service transgression.
The call was audited and you did agree for the cover to incept, as the dealership required proof of insurance.
Our client care manager assisted you with the balance of the refund. Thank you for allowing us the opportunity to have clarified what happened and assist you.
Regards
The OUTsurance Team
Further to our private reply to your review, we received feedback from our client care manager, confirming you were contacted.
Issuing a policy without the client's consent, is viewed as a serious service transgression.
The call was audited and you did agree for the cover to incept, as the dealership required proof of insurance.
Our client care manager assisted you with the balance of the refund. Thank you for allowing us the opportunity to have clarified what happened and assist you.
Regards
The OUTsurance Team
OUTsurance's reply24 Mar 2026, 08:09
Official
Hello Arthur
Further to our private reply to your review, we received feedback from our client care manager, confirming you were contacted.
Issuing a policy without the client's consent, is viewed as a serious service transgression.
The call was audited and you did agree for the cover to incept, as the dealership required proof of insurance.
Our client care manager assisted you with the balance of the refund. Thank you for allowing us the opportunity to have clarified what happened and assist you.
Regards
The OUTsurance Team
Further to our private reply to your review, we received feedback from our client care manager, confirming you were contacted.
Issuing a policy without the client's consent, is viewed as a serious service transgression.
The call was audited and you did agree for the cover to incept, as the dealership required proof of insurance.
Our client care manager assisted you with the balance of the refund. Thank you for allowing us the opportunity to have clarified what happened and assist you.
Regards
The OUTsurance Team