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Gavin M
1 reviews | Active since Nov 2024
19 Dec 2024, 05:48
I call Outsurance for a business insurance quotation only, one month down the line, they debit my account
I call Outsurance for a business insurance quotation only, one month down the line, they debit my account. I only ask for a quote and did not apply for insurance. This is so unprofessional, who's gonna pay for that bank chargers.
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Replies (1)
OUTsurance's replyOfficial
19 Dec 2024, 13:07Hello Gavin
Following our private reply to you, we received feedback from our sales manager, confirming he contacted you.
Our staff member did not follow up to get confirmation from you. The premium was therefore collected without your consent, which we again sincerely apologise for.
The policy is now cancelled and the bank charges you incurred, is being refunded to you.
Internal discussions will be held with our advisor.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our sales manager, confirming he contacted you.
Our staff member did not follow up to get confirmation from you. The premium was therefore collected without your consent, which we again sincerely apologise for.
The policy is now cancelled and the bank charges you incurred, is being refunded to you.
Internal discussions will be held with our advisor.
Regards
The OUTsurance Team
OUTsurance's reply19 Dec 2024, 13:07
Official
Hello Gavin
Following our private reply to you, we received feedback from our sales manager, confirming he contacted you.
Our staff member did not follow up to get confirmation from you. The premium was therefore collected without your consent, which we again sincerely apologise for.
The policy is now cancelled and the bank charges you incurred, is being refunded to you.
Internal discussions will be held with our advisor.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our sales manager, confirming he contacted you.
Our staff member did not follow up to get confirmation from you. The premium was therefore collected without your consent, which we again sincerely apologise for.
The policy is now cancelled and the bank charges you incurred, is being refunded to you.
Internal discussions will be held with our advisor.
Regards
The OUTsurance Team