T
Thulani

1 reviews | Active since Aug 2025

15 Aug 2025, 09:32

I bought a vehicle l...

I bought a vehicle last week Friday at We Buy cars and the vehicle was insured with OUTSURANCE at We Buy cars... What didn't sit me well is that Outsurance debited the premium amount of R1161, 26 from my account without my consent, whereas the agreement was that the premium will star to run on my pay day which is on the 27th... Haven't had any time to call Outsurance to enquire about the debit order as I am way too busy with work stuff. I am not happy at all with the service I received with OUTSURANCE regarding the debit order which was made before my payment as per the agreement 😥...

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Replies (1)
OUTsurance
OUTsurance's reply29 Aug 2025, 09:47
Official
Good day Thulani,

Further to our private reply, our sales manager Tiffany reviewed the sales call and established that the prorata premium amount would be debited. 

Our sales manager has been unsucessful in her attempts to contact you. Please provide us with a convenient time to call and she will do so.

We apologise for the misunderstanding and inconvenience caused.

Regards,
The OUTsurance Team