JB
Jacques B
1 reviews | Active since Sept 2020
04 Oct 2022, 07:13
I been paying R597 i...
I been paying R597 insurance a month for two cell phones and home contents and now this month when from R597 a month up too R1011 with no warning what so ever all they could tell me was it because of claim in June all of the sudden and inflation when up a lot this is ridiculous
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OUTsurance's replyOfficial
06 Oct 2022, 15:53Good afternoon Jacques,
Thank you for your feedback.
Our client care manager Shu'abe contacted you and explained that your recent claim affected your premium increase.
A re-rate letter was emailed to you however you mentioned that you may have missed it.
We understand that a premium increase can come as a disappointment and are sorry that we were unable to offer you any possible discounts at this point.
Regards,
OUTsurance
Thank you for your feedback.
Our client care manager Shu'abe contacted you and explained that your recent claim affected your premium increase.
A re-rate letter was emailed to you however you mentioned that you may have missed it.
We understand that a premium increase can come as a disappointment and are sorry that we were unable to offer you any possible discounts at this point.
Regards,
OUTsurance
OUTsurance's reply06 Oct 2022, 15:53
Official
Good afternoon Jacques,
Thank you for your feedback.
Our client care manager Shu'abe contacted you and explained that your recent claim affected your premium increase.
A re-rate letter was emailed to you however you mentioned that you may have missed it.
We understand that a premium increase can come as a disappointment and are sorry that we were unable to offer you any possible discounts at this point.
Regards,
OUTsurance
Thank you for your feedback.
Our client care manager Shu'abe contacted you and explained that your recent claim affected your premium increase.
A re-rate letter was emailed to you however you mentioned that you may have missed it.
We understand that a premium increase can come as a disappointment and are sorry that we were unable to offer you any possible discounts at this point.
Regards,
OUTsurance