SS
Stanley S
1 reviews | Active since Mar 2023
01 May 2025, 15:07
I asked for a quote ...
I asked for a quote ,then I called back to accept the quote ,when I asked to speak to the person I spoke to the advisor by name Mpumi and Her manager Ali told me they can’t put me through and the advisor got another person to pretend to be a the person I spoke to ,I spent 30 min on the phone only to still have to hang up without an avmctive policy ,is this the awesome service they preach ? I went with santam
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
06 May 2025, 14:33Good day Stanley,
Your review was naturally concerning. After responding privately to you, we escalated the matter.
Our sales manager, Ash, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please respond to Ash's email with a time and date that is convenient for you. Ash will in turn call you to address your concerns. We can confirm that your policy is active.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter.
Our sales manager, Ash, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please respond to Ash's email with a time and date that is convenient for you. Ash will in turn call you to address your concerns. We can confirm that your policy is active.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply06 May 2025, 14:33
Official
Good day Stanley,
Your review was naturally concerning. After responding privately to you, we escalated the matter.
Our sales manager, Ash, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please respond to Ash's email with a time and date that is convenient for you. Ash will in turn call you to address your concerns. We can confirm that your policy is active.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter.
Our sales manager, Ash, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please respond to Ash's email with a time and date that is convenient for you. Ash will in turn call you to address your concerns. We can confirm that your policy is active.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team