Hh
Hans hans.genius
1 reviews | Active since Aug 2025
13 Aug 2025, 14:41
I arranged for car insurance by telephone and received a policy document confirming the monthly premium of R 1238
I arranged for car insurance by telephone and received a policy document confirming the monthly premium of R 1238.28. I followed up on the following day to provide some outstanding particulars of the car and driver. I also mentioned that the car was fitted with a tracking device. Instead of a reduction in premium I was told that the new prrmium would be R 2851.22 per month, without any plausible explanation, other than "the system" did it.
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OUTsurance's replyOfficial
20 Aug 2025, 12:04Good day Hans,
Your review was naturally concerning. After responding privately to you, we escalated the matter to Lebo, the client services manager.
Lebo has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. There were changes to the underwriting therefore the premium changed. Please respond to Lebo's email and he will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter to Lebo, the client services manager.
Lebo has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. There were changes to the underwriting therefore the premium changed. Please respond to Lebo's email and he will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply20 Aug 2025, 12:04
Official
Good day Hans,
Your review was naturally concerning. After responding privately to you, we escalated the matter to Lebo, the client services manager.
Lebo has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. There were changes to the underwriting therefore the premium changed. Please respond to Lebo's email and he will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to you, we escalated the matter to Lebo, the client services manager.
Lebo has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. There were changes to the underwriting therefore the premium changed. Please respond to Lebo's email and he will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team