B
Blanche
1 reviews | Active since Jul 2025
01 Jul 2025, 16:54
I am very upset at this moment
I am very upset at this moment. I spoke to Bridget at outsurance who was a delight. I ended up taking the essential car insurance. With the tracker. I was sent the inspection center Whizz something in Maitland and when I called to set up an appointment. They said they are no longer doing inspection for outsurance as per their discontinuation. And I was told the car tracker people would be in touch. They were in touch but to date no one came. Yet a was debited a pro rata. For a car that is not covered. I am really upset
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OUTsurance's replyOfficial
10 Jul 2025, 13:48Good day Blanche,
Further to our initial private response, we can confirm that our Digital Manager, Andre, has contacted you to acknowledge your complaint.
You also mentioned that Matrix has reached out to make arrangements. We apologise for any inconvenience this may have caused and appreciate your patience while trying to resolve the matter.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Digital Manager, Andre, has contacted you to acknowledge your complaint.
You also mentioned that Matrix has reached out to make arrangements. We apologise for any inconvenience this may have caused and appreciate your patience while trying to resolve the matter.
Regards,
The OUTsurance Team
OUTsurance's reply10 Jul 2025, 13:48
Official
Good day Blanche,
Further to our initial private response, we can confirm that our Digital Manager, Andre, has contacted you to acknowledge your complaint.
You also mentioned that Matrix has reached out to make arrangements. We apologise for any inconvenience this may have caused and appreciate your patience while trying to resolve the matter.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Digital Manager, Andre, has contacted you to acknowledge your complaint.
You also mentioned that Matrix has reached out to make arrangements. We apologise for any inconvenience this may have caused and appreciate your patience while trying to resolve the matter.
Regards,
The OUTsurance Team