I am very disappointed at the service I’ve received from Outsurance

I am very disappointed at the service I’ve received from Outsurance. They were meant to deduct my first premium and haven’t, called them a day before New Year’s Eve, explained to them abt the non-payment. They send me a payment link. Clicked on the payment link gave me an error. Called them again requested for their banking details they refused and said I have to pay via the payment link I told them it’s not working. Today they send me a text message saying my insurance has been cancelled I’m on holiday with family. They literally gave me 2 days including New Year’s Day 01/01/24 (public holiday) not once did they follow up with me regarding the payment.